Frits Janssen Managing Director IT World and Director BuyIT Frits Janssen is the Managing Director of IT World Limited. He is an Economist, Chartered Accountant and graduate of the European Business School at INSEAD. He has held senior financial and general managerial positions in the UK and Switzerland. In 1983 he formed IT World Limited, a Management Consultancy with specific interests in the area of Information Technology, Employment and Training. Mr Janssen has built up a company with a significant reputation in the specification, management and implementation of awareness programmes on behalf of the public sector and has achieved considerable success in the marketing of government Best Practice Programmes. Frits is Director of BuyIT and is leading collaborative work in the e-Business Programme.

Tom Raggett Director, Consulting Tom has been a strategic and technical advisor to the public and private sector for 12 years. His focus is on planning, successfully implementing and most importantly realising the benefits from change and technology activities. He has worked for the last two years with the ODPM's local e-government team, advising on strategy, benefits, analytics, engagement and take-up, working directly with a number of National Projects, including LAWs, NePP, e-Pay, ENCORE, eAdmissions, CRM and the Local e-Government Standards Body. Currently, Tom looks after the Shared Services Advisory Group, where he helps guide the input of 20 global thought leaders in the Shared Services area into the e-Government Unit / OGC team tasked with developing the five- and ten-year strategies for the UK in this area.

Matthew Wolstenholme Head of Research Matthew leads a range of projects including Regional strategy development, ‘State of the Nation’ mapping and E-government insights. Matthew also works with central government Departments and leading private sector service providers on the Shared Services Forum and Advisory Group programme. He has consulted to the Council of Europe and authored the recently adopted Recommendation to Member States on e-governance. Prior to joining IT World, Matthew was a Strategic Advisor at the Improvement and Development Agency. Matthew has been a lecturer in business strategy and organisational behaviour at Aston University. He holds a PhD in effective customer engagement, process redesign and the management of IT and a BSc in Business Administration and Psychology.