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e-P6 Complex Goods and Services


This guideline addresses the question as to whether organisations should expand their e-Procurement programmes to include commodities that until now have not traditionally been thought of as part of these programmes.

Examples of these commodities are Temporary Labour and Travel, which are not traditionally put into e-Procurement Catalogues, as well as direct materials and many items required to manage large capital items that require assets to be managed. These commodities - often referred to as complex goods and services - that have not been included in the initial implementations - are often the ones where the biggest returns on investment can be made. In addition, the issue of linking the e-Procurement processes into demand management may not have been addressed.

This Guideline is part of a series on e-Business and e-Procurement produced by BuyIT. It may be seen as an extension to “Building the Business case for e-Procurement / ROI” which is also particularly relevant to support taking forward some of the issues raised here.

An accompanying document, “Examples of Best Practices for Complex Goods and Services”, gives examples from BuyIT members of their solutions to some complex commodities. This will be changed and added to as more Best Practice examples become available.

Download full guideline in PDF format

Examples of Best Practice for Complex Goods & Services